Frequently Asked Questions
Shopping Cart FAQ
How do I log into the admin control panel?
How do I add categories and sub-categories?
How do I add a new product?
How do I add a featured product?
How do I put a product on special?
How do I edit a product?
How do I customize the home page and other information pages?
How will I know when an order has been made?
How can I view details about my customers?
How can I check my customer's credit card details?
How do I change the contact details for my store?
How do I change the email address associated with my store?
How do I sell downloadable products?
How do I add more than one image for each product?
How can I add attributes to products such as size and colour?
How do I add new links and pages to my site?
How can I change the shipping fees?
How do I create a backup of my website's database?
Is there a support forum for the shopping cart software?
Search Engine FAQ
How do search engines work?
Why doesn't my website show up on the search engines?
What are paid search engine listings and how do they work?
Web Hosting FAQ
General Questions
What is web hosting?
What is a domain name?
What forms of payment do you accept?
How long does it take to setup my account?
Are there any hidden costs, or setup fees?
How do I cancel my web hosting subscription?
Email Questions
How do I create email accounts?
What do I put for both incoming and outgoing mail server?
Where do I go to check my emails using my browser?
Cpanel Questions
What is cpanel?
How do I login to cpanel?
Do you have a manual for cpanel?
Other Questions
What do I set my domain name servers to?
Where can I download a free FTP program?
It's not letting me upload my files what's wrong?
What is the path to my users files?
What is the local path to perl?
What is the path to sendmail?
Are your server's Unix, or NT?
Shopping Cart FAQ
How do I log into the admin control panel?
1. Go to www.your-store-address.com/admin
2. Enter your username and password.
3. Click 'login'.
How do I add categories and sub-categories? watch video
1. Go to the 'Catalog' menu and choose 'categories/products'.
2. Click 'new category'.
3. To add a sub-category, click on top category name, then click 'new category'.
How do I add a new product? watch video
1. Go to the 'Catalog' menu and choose 'categories/products'.
2. Choose the category for your product or select add a 'new category'..
3. Click 'new product' and fill in your product's details.
How do I add a featured product? watch video
1. First add your product using the instructions above.
2. Then go to the 'Catalog' menu and choose 'featured products'.
3. Click 'new product'.
4. Select the product you want to feature and click 'insert'.
How do I put a product on special? watch video
1. Go to the 'Catalog' menu and choose 'specials'.
2. Click 'new product'.
3. Select the product you want to put on special.
4. Enter the special price or a percentage discount.
5. Click 'insert'.
How do I edit a product? watch video
1. Go to the 'Catalog' menu and choose 'categories/products'.
2. Click the category name to view all products in that category.
3. Click the 
symbol and make any necessary changes.
How do I customize the home page and other information pages? watch video
1. Go to the 'tools' menu and choose 'define pages editor'.
2. Choose the page that you want to edit.
3. Enter your custom text and click 'save'.
How will I know when an order has been made?
You will receive an email containing the full order details. You can also check your orders in the admin control panel by going to the 'customer' menu and choosing 'orders'.
How can I view details about my customers?
Go to the 'customers' menu and choose 'customers'.
How can I check my customer's credit card details?
If you chose to process credit cards through your own merchant account, you can view your cutomer's credit card details by going to the 'customers' menu and choosing 'orders'. Then select the transaction that you want to view and click 'edit'. For security reasons, only half of the credit card number is stored in the database. The other half is emailed to you immediately after an order has been placed.
How do I change the contact details for my store? watch video
1. Go to the 'configuration' menu and choose 'my store'.
2. Select the fields you want to update and click 'edit'.
3. Enter your new contact details and click 'update'.
How do I change the email address accociated with my store? watch video
1. Go to the 'configuration menu' and choose 'email options'.
2. Edit each of the email fields and click 'update'.
3. Go to the 'tools' menu and click 'admin settings'.
4. Edit the email field and click 'update'.
How do I sell downloadable products?
1. Create an Option Name and Option Value for your Downloadable products (only needs to be done once).
(i) Go to the 'catalog' menu and choose 'Option Name Manager'.
(ii) Type in a new Products Options Name. Eg. 'instant download' with option type 'dropdown'. Then click 'insert'.
(iii) Go to the 'catalog' menu and choose 'Option Value Manager'.
(iv) Type in a new option Value. Eg. 'Windows Zip Format'. Then click 'insert'.
2. Add Your Product to the Catalogue:.
(i) Go to the 'catalog' menu and select 'Categories/Products'.
(ii) Select a Category and click 'New Product'.
(iii) Enter all applicable info, preview your listing, then click 'insert'.
3. Set The Attributes for Your Product.
(i) After adding your product, go to the 'catalog' menu and choose 'attributes controller'.
(ii) Select your new Product and click 'display'.
(iii) Under 'Adding New Attributes', select the option name and option value. Example: option name = 'instant download' and option value = 'Windows Zip Format'
(iv) At the very bottom of the page, you'll see 'Downloadable Products'.
(v) Type in the filename of your downloadable product.
(vi) Choose how many days you want the link to remain active and how many times the customer can download the product.
(vii) Now, upload the file to the /download directory via FTP, then press 'insert'.
(viii) If you see a red dot next to the filename, click 'edit'.
(ix) Double check your spelling of the filename, ensure the file exists under /download, then click 'update'.
(x) If you see a green dot next to the filename your download is working.
How do I add more than one image for each product? watch video
1. Go to the 'catalog' menu and choose 'categories/products'.
2. Click on the category that contains the product that you want to add images to.
3. Next to the product name on the right-hand side of the page, click the 'i' symbol.
4. Choose the product you want to add images to and click 'new file'.
5. Under 'default image file' choose the image you want to add.
6. Click 'save'.
How can I add attributes to products such as size and colour? watch video
1. Go to the catalog menu and choose 'option name manager'.
2. Enter in an option name such as size or colour etc.
3. Choose if you want a dropdown menu, radio button or checkbox etc.
4. Click insert.
5. Go back to the 'catalog' menu and choose 'option value manager'.
6. Enter an option value such as red or size 12.
7. Repeat step 6 until you have entered in all your values.
8. Go back to the 'catalog' menu and choose 'attributes controller'.
9. Select the category that contains the product you want to edit.
10. Select the product and click ‘display’.
11. Scroll down to ‘adding new attributes’ and select an option name such as ‘colour’ and option value such as ‘red’.
12. On the next line, under ‘prices and weights’, enter the number ‘1’ in the order box.
13. Click 'insert' .
14. Repeat steps 11 to 13, using the next option value such as ‘blue’ and sort order ‘2’. Then the next option value such as ‘green’ and sort order ‘3’, etc.
How do I add new links and pages to my site? watch video
1. Go to the 'tools' menu and select 'EZ-pages'.
2. Click on 'new file'.
3. Enter the title of your new page or link.
4. Enter a number in the sidebox sort order box.
5. If you want to add a new page, enter text or html code into the 'html content' box.
6. If you want to add a link to another website, enter the web address in the 'external URL' box.
7. Click 'insert'.
How can I change the shipping fees? watch video
1. Go to the 'modules' menu and select 'shipping'.
2. Choose whether you want to 'install' or 'remove' a selected shipping method.
3. Click 'edit' to change the price and details of your shipping method.
How do I create a backup of my website's database? watch video
1. Log into your web hosting account at the following address:
http://www.yourdomain.com/cpanel
(replace yourdomain.com with your own domain name)
2. Under 'site management tools', click the 'backup' link.
3. Under 'download an sql backup', click the 'zc1' link and save it to your computer.
Is there a support forum for the shopping cart software?
The shopping cart software has an extensive support network which you can access by clicking here
Search Engine FAQ
The major search engines (Google, Yahoo and MSN) all work in a similar way.
They are made up of three major elements: the spider; the index; and the search engine software.
The spider (also known as a web crawler or robot) visits websites that have previously been added to the search engine's database. The spider follows links from these sites and adds any new links it finds to the database.
The index is the database containing the code and web addresses of every webpage that the spider has visited. To give you an idea of the size of these databases, the latest figure released by google is 8 billion web pages.
The search engine is the software that looks at a search query, then sifts through the billions of webpages in the index to find matching results. It then ranks the results according to their relevance and link popularity. Link popularity refers to the number of times that a webpage is found by the spider throughout the entire world wide web.
Why doesn't my website show up in the search engines?
To get your website indexed in the search engines, you need to do two things.
1. Include keywords and terms in the text and title of your site.
2. Submit your site to as many online directories as possible.
Here are a few directories where you can submit your website for free:
http://www.dmoz.org/add.html
http://www.imegamall.com/info/listing.htm
http://www.worldsiteindex.com
http://www.abilogic.com/how-to-suggest-a-site.php
http://dir.jayde.com/cgi-bin/submit.cgi
Try searching google for other directories that are specific to your industry.
Advanced technique
If your keywords are very competitive, this technique will help you build your rankings considerably.
1. Create a links page on your website where you will place links and descriptions of other websites that are related to yours.
2. Contact all the owners of websites who already have their websites indexed in the search engines for the keywords and terms related to your website. Tell them you will place a link to their site on your website if they place a link to your site on their site. Explain to them that you are heavily promoting your website and it will help both of you increase your search engine rankings.
When google finds links to your site all the other related sites, it will think your site is popular and give it a high ranking.
What are paid search engine listings and how do they work?
All of the major search engines offer paid or sponsored listings that enable you to get a guaranteed listing. First you choose a list of keywords and terms that are related to your website. Then you write a short title and desciption of your site. Next you choose how much you are prepared to pay each time someone clicks on your link. The more you are prepared to pay per click, the higher your ranking will be.
Here are the two most popular pay per click search engines:
http://adwords.google.com
http://searchmarketing.yahoo.com
Web Hosting FAQ
General Questions
What is web hosting?
Web hosting refers to the process of publishing a web site so that it is available on the world wide web. Web hosting requires web space and bandwidth to be rented from companies who have dozens powerful computer systems all running web server software. These computers are constantly connected to the internet through a very high speed connection. When your webpage files are uploaded to your web hosting account, they can be accessed instantly through your domain name.
What is a domain name?
The "address" or URL of a particular website. Eg. avantmarketing.com.au . A domain name corresponds with the
numeric IP address of your web host's computer.
What forms of payment do you accept?
We accept all major credit cards through PayPal, money order/bank cheque and bank transfer.
How long does it take to setup my account?
Your account will be setup within 24 hours of receiving your payment and domain name.
Are there any hidden costs, or setup fees?
No
How do I cancel my web hosting subscription?
To cancel your web hosting subscription, simply click the 'cancel subsciption' button at the following website:
http://www.avantmarketing.com.au/cancel.php
Email Questions
How do I create email accounts?
To create an email account, login to your web hosting control panel at http://www.yourdomain.com/cpanel. Click the 'mail' link , and choose 'add/remove email accounts'.
To access your email accounts using a POP3 email program such as Microsoft Outlook, follow the instructions on this page:
http://www.avantmarketing.com.au/outlook.php
To access your emails online go to http://www.yourdomain.com/webmail
What do I put for both incoming and outgoing mail server?
The incoming mail is: mail.yourdomain.com
The outgoing mail server is: the outgoing server address obtained from your ISP.
Alternatively, you can use mail.yourdomain.com as the outgoing server (port 26) (requires authentication - use same settings as incoming server).
Where do I go to check my emails using my browser?
http://www.yourdomain.com/webmail
Cpanel Questions
What is cpanel?
Cpanel is where you manage everything to do with your web hosting account. This includes setting up email accounts, uploading files, creating databases, installing scripts, creating backups and much more.
How do I login to cpanel?
Go to http://www.yourdomain.com/cpanel and enter the username and password for your web hosting account.
Do you have a manual for cpanel?
Go to http://www.cpanel.net/docs/cpanel
Other Questions
What do I set my domain name servers to?
For new web hosting accounts, set your domain name server addresses to:
ns109.websitewelcome.com
ns110.websitewelcome.com
Where can I download a free FTP program?
We recommend downloading SmartFTP from here
It's not letting me upload my files what's wrong?
Make sure you are uploading to the right web directory which is the public_html folder.
What is the path to my users files?
The path is /home/username/public_html
What is the local path to perl?
The path to perl is /usr/bin/perl
What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail
Are your server's Unix, or NT?
Our servers are Linux Red Hat 7.3 and Red Hat 9.0
